528i Terms and Conditions —
Your Rights and Responsibilities
Please read these terms carefully before using the platform. By using 528i, you are considered to have fully accepted these terms.
Introduction and General Information
These Terms and Conditions ("Terms") apply to the 528i platform and all of its services. 528i is an online gaming platform that provides slot games, live casino, cricket betting and other gaming entertainment services for players in Bangladesh.
By accessing 528i through its website, app or any other channel, or by using any of its services, you are automatically considered to have agreed to these Terms. If you do not accept these Terms, please refrain from using the platform.
Eligibility and Registration Requirements
To participate on the 528i platform, the following eligibility requirements must be met:
2.1 Age Requirement
You must be 21 years of age or older. Use of this platform by anyone under the age of 21 is strictly prohibited. 528i reserves the right to verify a user's age through appropriate identity verification procedures.
2.2 One Account Only
Each individual may create only one account. If the same person operates multiple accounts, all accounts will be permanently closed and all deposited funds and bonuses will be forfeited.
2.3 Accurate Information
It is mandatory to provide complete, truthful and accurate information at the time of registration. Providing false or misleading information will result in immediate account cancellation.
2.4 Identity Verification (KYC)
528i may request identity verification documents (national ID card, passport or other government-issued documents) at any time. If documents are not submitted within 72 hours of the request, withdrawals may be temporarily suspended.
Account Management and Security
3.1 Password Protection
It is your responsibility to keep your account login details (username and password) completely confidential. Use a strong and secure password and change it regularly. Never share your login details with anyone.
3.2 Unauthorized Access
If you suspect unauthorized access to your account, notify the support team immediately. 528i will not be liable for losses resulting from a security breach of your account if it occurred due to your own negligence.
3.3 Account Suspension or Closure
528i reserves the right to temporarily or permanently close any account for the following reasons:
- Violation of the Terms
- Suspected fraudulent activity
- Technical misuse or manipulation of gaming software
- Suspected money laundering or other illegal financial activity
- At the user's request (voluntary closure)
Deposit and Withdrawal Rules
4.1 Deposit Terms
Funds can be deposited on the 528i platform via bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for each method is ৳300 (three hundred taka). Deposited funds must come only from a payment method belonging to the registered account holder.
4.2 Withdrawal Terms
The minimum withdrawal amount is ৳1,000 (one thousand taka). All withdrawals are generally processed within 5 to 30 minutes. In urgent situations or where additional verification is required, this time may be slightly longer.
- All active bonus wagering requirements must be met before making a withdrawal request
- Withdrawals will be returned via the same method used for the deposit
- Large withdrawals may be delayed until the account is verified
- Withdrawals to third-party payment methods are not permitted
4.3 Cancelled Transactions
If a transaction is incomplete or cancelled for any reason, the relevant funds will be returned to the account. For any financial issues, contact us via 24/7 live chat or email.
Bonus and Promotion Terms
5.1 Welcome Bonus
New members will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. Before this bonus becomes withdrawable, a wagering requirement of 15 times the bonus amount must be met. That means if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.
5.2 General Bonus Terms
- Each bonus offer has its own validity period and wagering requirements — please read the full details of each offer
- While one bonus is active, it may not be possible to activate another bonus
- If bonus abuse is suspected, the bonus will be cancelled and the account will be reviewed
- Only one welcome bonus is available per person, household, address or IP address
- After a bonus is activated, the wagering requirements must generally be met within 30 days
5.3 VIP Program
528i's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Tier upgrades are based on regular gaming activity. Weekly cashback is provided at each tier:
- Bronze: up to 0.3% weekly cashback
- Silver: up to 0.6% weekly cashback
- Gold: up to 0.9% weekly cashback
- Platinum: up to 1.2% weekly cashback
VIP benefits are at the discretion of 528i and may change at any time.
Gaming Rules and Fair Play
6.1 General Gaming Rules
All games on the 528i platform are operated according to the rules and gameplay of their respective software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi, etc.). The rules of each game can be found within the game itself.
6.2 Technical Issues
If a disconnection or server issue occurs during a game, the result of the last valid round recorded in the system will be considered final. 528i reserves the right to void any incorrect payout displayed due to a technical error.
6.3 Prohibited Activities
- Hacking, modifying or reverse engineering gaming software
- Placing bets using automated bots or software
- Collaborative betting or forming a cartel to manipulate the system
- Bonus abuse or claiming promotional benefits through multiple accounts
- Demeaning or threatening other users on the platform
Responsible Gaming and Self-Exclusion
528i always supports responsible gaming. Gaming is a form of entertainment — it should not be considered a source of income.
7.1 Setting Limits
Users can set limits on their own deposits, bets and sessions. Contact the support team to set these limits.
7.2 Self-Exclusion
If you feel that gaming is having a negative impact on your life, choose self-exclusion. Contact support for a temporary exclusion (30 days, 6 months or 1 year) or a permanent exclusion. Account reinstatement is not possible before the exclusion period ends.
To learn more about responsible gaming, visit our Responsible Gaming page.
Privacy and Data Protection
528i places the highest importance on protecting users' personal information. All data is secured using SSL encryption technology. Full details on the collection, storage and use of personal information can be found in our Privacy Policy.
8.1 Information Sharing
528i does not sell or share personal information with third parties except as required by law. However, information may be disclosed to prevent fraud or to comply with a legal order from law enforcement authorities.
8.2 Cookie Policy
The website uses cookies to improve the user experience and for analytical purposes. Continued use of the platform is considered consent to the use of cookies.
Intellectual Property and Permitted Use
All content on the 528i website — logos, designs, text, graphics, software and other elements — is protected under the intellectual property rights of 528i or its licensors.
- Reproduction, distribution or modification of any part of the website for commercial purposes is prohibited
- Viewing and downloading content for personal use is permitted
- Written permission is required to use the 528i brand name or logo
Limitation of Liability
528i makes every effort to operate a safe and reliable platform. However, 528i is not liable in the following circumstances:
- Internet disconnection or issues related to the user's device
- Software errors from third-party game providers
- Service disruption due to natural disasters, war or other unforeseeable events
- Account information being compromised due to the user's own negligence
- Failure to achieve expected winnings from gaming or financial losses incurred
Dispute Resolution and Contact
11.1 Filing a Complaint
For any dispute or complaint, please contact our customer service first. We provide service in English via 24/7 live chat. You can also reach us by email: [email protected]
11.2 Dispute Resolution Process
Upon receiving a complaint, 528i will investigate within a reasonable time and provide the user with a written response. If a resolution cannot be reached through dialogue, mediation may be pursued.
11.3 Severability of Terms
If any part of these Terms is found to be unenforceable, the remaining provisions will remain fully in force.
Entire Agreement and Final Provisions
These Terms, the Privacy Policy and the Responsible Gaming guidelines together form the complete agreement between 528i and the user. Any previous oral or written understandings are replaced by these Terms.
528i reserves the right to amend these Terms at any time. Users will be notified of significant changes where possible. Continued use of the platform after any changes constitutes acceptance of the updated Terms.
Please also read our other policies related to these Terms:
- Privacy Policy — how your data is stored and used
- Responsible Gaming — guidelines for safe gaming
- About Us — learn more about 528i
- FAQ — answers to common questions